Alcatraz’s locksmith, Danny, is undeniably one of Edinburgh’s top locksmiths. We know this because that he has a stellar reputation on the web and among locals.

In particular, clients rave about his efficient and high-quality service. We find it quite convenient that he arrives within 30 minutes of a client call, so they won’t have to worry about long waits. 

Apart from this, Alcatraz offers 24-hour locksmith services, which many customers look for.

It’s also worth noting that all work done is fully insured and guaranteed. However, in case they can’t address your lock concerns, we appreciate that it doesn’t charge a call-out fee.

We find it handy that its van is fully stocked with locks, tools, and other parts commonly needed during repairs. This impressive preparedness definitely gets a point from us as clients are assured that Alcatraz can get the job done in a single visit.

We like that they keep stock of a wide range of locks, including digital locks, garage door locks, anti-snap locks, aluminum door locks, padlocks, master key systems, and mortice locks.

To add to its list of pros, it accepts cash and card payments. We were also pleased to hear that its services are competitively priced, so affordability shouldn’t be an issue. 

The only minor concern we have is that since Danny’s quite popular, it could be a tad tricky to get an appointment. Nevertheless, he’s known to call back promptly to schedule a visit. 

Those on the hunt for a locksmith that can come in as early as 6 AM and stay late hours all week would find Hero Locksmith a perfect fit for them.

We appreciate that they serve all of Edinburgh, so clients also don’t have to wonder whether their locations are covered for call-outs. To boot, they’re known to get to clients’ residences within 30 minutes of the call, to plus points to them for responsiveness.

Clients appreciate that there is no call-out fee, so they would only have to pay for the actual service.

It’s also worth highlighting that all new locks and mechanisms come with a minimum 12-month warranty. So in the event that clients will need some corrective work done, you won’t need to shell out a single pound.

On top of that, we were definitely impressed that they only carry insurance-approved high security (BS3621) locks and replacement door mechanisms. 

This gives clients peace of mind, knowing that in the unfortunate event that their home gets burgled, their insurance company cannot refuse to pay out their claim. 

Unfortunately, we did encounter a few criticisms from clients who were surprised to find noticeable differences between the quote and the actual charge. Others have experienced punctuality issues with their assigned locksmiths.

Nevertheless, we commend Hero Locksmith for issuing apologies to the clients it has inconvenienced. To us, the fact that they have taken ownership for these missteps means that they are continuously working on improving customer service.

What we like most about Capital Lock Services is that it offers locksmith services for a variety of different locks. These include Mortice, Yale, UPVC door, HMO-compliant, and window locks. 

In light of this, we definitely have to give it to them in terms of service range and convenience, as clients can then get a variety of lock-related issues resolved by a single locksmith. 

Did we mention that they also offer a 12-month guarantee on any lock that they fit? We think that this increases customer satisfaction by giving them added peace of mind and reassurance for any potential future issues.

Apart from being open long hours daily, they also offer 24-hour emergency services. To boot, their locksmiths aim to arrive within 30 minutes of the call, so clients can rest assured that they will be assisted promptly.

Clients also appreciate that their locksmiths are quick on the job, averaging 25 minutes to complete a service. We like that they’re in and out in no time, as we’re certain that many clients still have things to do after the call-out.

Speaking of call-outs, we also like that it they don’t charge a fee for this. All clients need to shell out for is the specific service they’re getting, which they will find cost-efficient.

We did hear about few issues of untidiness. however. Given this, we appreciate how their locksmiths still generally try to be as neat as possible, especially considering they employ non-destructive methods. 

We really appreciate how hands-on Lockstar Lock and Key Company’s locksmiths are with the administrative side of the business. For us, this makes it a whole lot easier for clients to relay their concerns since they’re speaking directly with the locksmiths themselves.

On top of that, because they’re open 24 hours daily, clients may phone in any time for lock-related emergencies, which we know happens all too often.

For clients with insurance, it’s worth noting that all locks supplied by Lockstar Lock and Key Company are up to British Standard 3621. This ensures that clients won’t lose out on any claims in the event of a burglary. 

To us, this shows that they genuinely care about the long-term impact of their role in client safety. 

Another noteworthy feature that we like is that its key cutting services can be done in-store, in-van, or even delivered to clients. This flexibility means that clients can simply select the option that’s most convenient for them. 

Apart from these, we appreciate that clients can pay either through cash or card. This is a big deal for clients who prefer to avoid cash payments for issues of safety and convenience.

Our only concern would be that since they’re quite popular, it can be a tad difficult to book them. However, most clients don’t mind given the quality of service they’ll be receiving. 

What caught our eye with MSM Locksmith’s services is that they painstakingly work around lock issues with non-destructive techniques. 

Because these methods can be quite time-consuming, some clients mention instances when their locksmiths came in during holidays or had to stay until late to get the job done. To us, this is a thoughtful way of going the extra mile.

Apart from that, this also shows us that their locksmiths are patient and skilled enough to ensure that clients’ windows or doors will incur as little damage as possible. 

Aside from these, we like that they’re open 24 hours daily, which means they are on call at any time of the day for whatever lock-related issues clients may have. This is a great reassurance for those who may find themselves accidentally locked out after an after-hours pub crawl. 

We’ve also heard heaps of positive feedback on their quick response and service time, as well as their overall professionalism on the job. We like that they even take it a step further and offer clients tips and tricks for avoiding the same issues in the future. 

They’re also fairly priced, which makes them great for anyone on a budget.