The Floor Store is an established flooring service in Dundee. The company has been serving the area since 2016, signifying stability and instilling confidence in potential customers.

Their free measurement and estimation service, coupled with a no-cost quotation, is a significant advantage. It streamlines the flooring process, allowing customers to get accurate pricing and measurements.

We think having a showroom in Dundee stocked with an extensive range of flooring samples is also a practical benefit. Customers can see and feel the flooring options in person and receive expert guidance in making informed decisions.

The Floor Store’s reputation for offering a wide variety of carpet flooring is noteworthy. Catering to diverse tastes, styles, and needs, including options suitable for children, adds versatility and convenience.

Their luxury vinyl tiles or LVT as an affordable and durable flooring option is a plus. Its sound-reducing, waterproof, and long-lasting qualities make it an attractive choice for customers seeking longevity and ease of maintenance.

We also appreciate their option to have flooring professionally fitted and access to reputable brands like Associated Weavers, Sensa, and Karndean. This provides customers with quality assurance and convenience.

The inclusion of a manufacturer’s guarantee and care instructions for all flooring sold reinforces the commitment to customer satisfaction and long-term product durability.

However, they’re closed on Sundays, which may be inconvenient for some customers.

While the store’s extensive carpet and LVT offerings are appealing, the limited range of other flooring types may disappoint customers seeking alternative options.

With over 20 years of experience, Tapi Carpets & Floors boasts a team of ‘floorologists’ who bring valuable knowledge and skill to assist customers in their flooring decisions. 

First, their seven-day-a-week operation is convenient for customers with varying schedules, allowing for flexibility when shopping for carpets and flooring materials.

They also offer free measuring and planning. Providing customers with accurate measurements helps create a seamless installation process.

Unlike other flooring services, they offer up to 3 years of interest-free credit. Making quality flooring more accessible to customers without the financial burden of interest is a plus in our book.

We also appreciate their carpet price promise. They’ll beat any carpet quote within 14 days after order confirmation, assuring customers that they’re getting the best possible price.

Tapi Carpets & Floors goes beyond sales, offering services like carpet whipping, uplift & removal, and access to engineered wood flooring. These services enhance the overall customer experience and make them a one-stop solution.

Sadly, they’ve garnered criticism from customers due to staff members appearing disengaged and often found chatting among themselves. We admit that this lack of attentiveness to customers’ needs is particularly troubling.

During our interview, they also mentioned their turnaround times, which were longer than promised. We do agree that this can lead to frustration for customers who expect timely delivery and installation of their flooring. 

Carpetright is another reliable flooring service in Dundee. With over 30 years of experience in the industry, they seem to know the ins and outs of the flooring industry.

We love their free sample delivery. Offering the convenience of ordering up to four free flooring samples – with delivery within 5 days – allows customers to physically examine and evaluate flooring options in the comfort of their homes.

They go the extra mile by providing free in-home consultations, where flooring experts bring samples and take measurements. For us, tailoring quotes to the customer’s specific needs and preferences shows a personalised touch.

Carpetright also offers an interest-free credit payment option, allowing customers to manage their flooring expenses within their monthly budgets. We think this is particularly beneficial for larger purchases over £1000.

Their price promise guarantees competitive pricing by beating a competitor’s quote by 10% at the point of purchase – great for those on a budget!

Carpetright also has a digital solution. Their innovative flooring visualizer helps customers visualise their chosen carpet, vinyl, wood, or laminate flooring in various room settings, enhancing the shopping experience.

It’s unfortunate that some customers we spoke to have reported issues with the quality of installation, which includes poorly fitted door bars. The fitter even admitted to lacking the necessary tools. 

Another drawback is the extended waiting period for vinyl fitting, with customers waiting up to four months after payment. We agree that this lengthy turnaround time can be frustrating.

Victoria Carpets is another notable option for your flooring needs. As a family-run company, they bring a personal touch, with a focus on customer satisfaction and attention to detail.

The owner’s nine years of experience in the industry allows customers to receive knowledgeable guidance and solutions for their flooring needs.

We also appreciate their free, no-obligation estimates. By implementing this customer-friendly practice, individuals can budget and plan effectively without any financial commitment upfront.

Victoria Carpets caters to a diverse clientele, from residential customers and individual buy-to-let property investors to major agencies in Scotland. The range of clients they serve shows their versatility and ability to meet varying needs.

Their capacity for larger-scale projects is also showcased by their ability to handle commercial flooring projects. In fact, they have catered to prominent entities like large shopping centres and building firms. 

They specialise in carpet flooring solutions, making them a good selection for customers who’d like soft carpeting on their floors.

We were also happy to hear positive feedback regarding their competitive pricing, underscoring affordability and value for money. 

However, the closure of Victoria Carpets on both Mondays and Sundays may pose scheduling challenges for some customers.

Also, reports of fraying and wear and tear on recently laid hall stair carpet raise concerns about the durability and longevity of their products. 

Lastly, the limited variety of flooring types may limit options for customers seeking alternatives beyond carpets, vinyl, and laminate. 

Carpet Monster is a Dundee-based carpet and vinyl specialist – another good choice for those looking to update their flooring.

First off, they provide cost-effective national delivery across 90% of the UK starting from £19.99, making it accessible to customers. The affordable prices they have can benefit those looking for budget-friendly options.

Speaking of budget-friendly options, they offer a full house carpet deal. The option to carpet an entire home with up to 80 square metres of carpet for just £399 is an enticing offer, potentially saving customers a substantial amount.

They also carry notable vinyl brands. Well-known brands like Fells, Lifestyle Floors, and Octavian provide customers with assurance of quality and diverse style options.

Unlike other shops, they offer online clearance sales. These offer customers opportunities to find discounted flooring solutions, potentially saving money without compromising quality.

We were happy to hear about their fast turnaround times. Their customers have mentioned their quick carpet delivery and fitting, sometimes finishing everything within a day or two.

The closure on Sundays may inconvenience customers and limit their options for visiting or contacting the store.

We also heard complaints about abrupt delivery cancellations without adequate apologies or explanations. For customers who have made preparations for carpet installation, this could be quite frustrating.

Plus, there were reports of poor manners and a demanding attitude from the carpet fitter who demanded to be paid in cash.